Return & Refund Policy

Festival Return Policy

If you are unsatisfied with your purchase, you may initiate a return within 14 days of purchase using the order number from your receipt. All merchandise must be new and unused, and all labels and tags must be intact. Products will be inspected before a refund is issued. Refunds for new and unused merchandise will be issued in the form of the original payment. If the products do not meet your standards, you may return them for store credit. Shipping and handling charges are non-refundable.

 

Return Address:

The mailing address is 10830 Ada Ave | Montclair, California  91763. Upon receiving and inspecting your return, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Festival Cancellation Policy

We process orders quickly for prompt delivery. If you need to cancel, please immediately contact us at festival-usa.com. We'll try our best to accommodate your request.

If your order has already been processed, cancellation may not be possible. In such cases, please refer to our Return Policy.